|
Selection, Enrolment and Induction
Before commencing a training program with Lotus Performance Management, it is important that we discuss any pre-requisite requirements, determine participant suitability and ascertain whether or not additional support services will be required.
Enrolments are carried out at least 14 days prior to course commencement, with fees payable on enrolment or at agreed intervals during the program. All enrolments and payments can be arranged through your organisation’s Training Officer, for ease of account tracking.
An induction to the course is carried out with participants on their first training day, detailing course requirements, including participation expectations, assessment processes and available support services.
top^
Course Information
All Nationally Recognised Training completed with Lotus Performance Management results in either a Qualification (on successful completion of all required Units of Competency) or a Statement of Attainment (on successful completion of some Units of Competency).
Fees, Charges and Refunds
All fees and charges are negotiated and agreed prior to entering into the training contract and are payable at the time of enrolment, or at agreed intervals during the program.
If a participant is unable to undertake the training, substitution is accepted, at no charge.
If you are unable to find a substitute, a refund will be granted when at least 14 days’ notice is given, in writing, prior to course commencement. A 50% refund is granted if written notice is received less than 14 days in advance of commencement. However, if no written notice is received prior to the day of commencement, unfortunately a refund will not be possible.
If a participant chooses to pay by instalment options, a deposit will be payable on enrolment. The deposit amount paid will be subtracted from the final workshop fees. However, should the participant cancel his or her attendance at any workshop scheduled in the course outline, with less than 14 days written notice, this deposit will be forfeited.
In the case of individual enrolments, where a participant is paying for his or her own tuition, a maximum of $1500 will be paid in advance which is attributable to tuition or other services yet to be delivered.
In order for Lotus Performance Management to operate its Public Programs most effectively, a predetermined number of participants is set for each workshop. Lotus Performance Management reserves the right to cancel or postpone workshops, if the minimum registration is not met. If a workshop is cancelled, a full refund will be granted. If a workshop is postponed, participants may elect to receive a full refund, or authorise Lotus Performance Management to retain the fees, if the new arrangements are suitable. Clients will be notified of any changes to scheduled dates and times at least seven days prior to the advertised commencement date.
top^
Language, Literacy and Numeracy Assistance
We can provide support and assistance to participants with language, literacy and numeracy needs by, for example:
- using an interpreter
- contextualising course materials
- providing tutoring assistance
If you will be requiring support services, please contact us to make arrangements as soon as possible.
Client Support
Lotus Performance Management can arrange Client Support services for participants with individual needs, such as sight or hearing impairments or other disabilities which reduce their capacity to undertake course activities.
If you will be requiring support services, please contact us to make arrangements as soon as possible.
Flexible Learning and Assessment Procedures
Lotus Performance Management doesn’t believe that “one size fits all” so we have developed flexible learning and assessment procedures for participants to take advantage of. We maintain that learning can be achieved in a variety of ways, and evidence for assessment can be gathered using a number of different methods. We will negotiate learning and assessment options with individuals who wish to undertake customised programs.
Welfare and Guidance Services
Lotus Performance Management can provide information on career and/or education pathways to participants in its training programs.
top^
Appeals and Complaints
Lotus Performance Management is committed to providing its clients with a fair and responsive system for handling and resolving appeals and complaints.
You have a right to appeal an assessment decision when the assessment was not carried out in accordance with the agreed assessment plan. If you believe you were treated unfairly, you have grounds for appeal. If you choose to appeal an assessment decision, your evidence will be reassessed by an independent assessor and you will be advised of the outcome, in writing, within 7 days of the final assessment.
If you have a complaint regarding any part of our service, we welcome your feedback. We believe that in receiving such information, we are provided with a valuable opportunity to improve the services we deliver to you.
If at any time you wish to lodge an appeal or complaint please write to us, posting the details of the situation to The Director, Lotus Performance Management, Level 28, 140 St Georges Tce, Perth WA 6000. Alternatively, simply phone us on (08) 9278 2581 to discuss the issue.
We will investigate the problem and advise you of the outcome as soon as possible.
Disciplinary Procedures
Lotus Performance Management considers the safety and wellbeing of its staff and clients essential to providing an effective learning environment.
If a training participant threatens, harasses, bullies or endangers any other person, Lotus Performance Management will take necessary action to stop the behaviour immediately, and will inform the participant’s employer of the situation as soon as possible.
Access and Equity
Lotus Performance Management values diversity and every individual’s unique contribution to our learning programs. As such, we will not discriminate against any person on the basis of sex, age, race, culture or disability.
top^
Legislation
While participating in a line of study with Lotus Performance Management, each of our staff is required to abide by the provisions of the following legislation and laws.
|
